We have strong relationships with some of the best furniture delivery companies. If you are outside of the Chicagoland area, we will ship your order using the fastest, safest, and most reliable method possible with common carriers. Every product on our website has been carefully selected to ship by a particular shipping method in order to provide you with the most reliable and most efficient delivery experience. When your order is picked up by the shipping company, we will send your tracking number via email for your convenience. You can track your package online or over the phone with the shipping company.
Most of our shipping companies can provide an estimated delivery date. We ship items with different carriers based on the size of the furniture and the special services you requested.
Small Item - Whenever possible, we will ship smaller, lighter items via UPS, FEDEX or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how far you are from our distribution center, your furniture will arrive between 1 and 10 business days after it leaves our distribution center. We require an adult's signature for deliveries. Please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package that reads "No Signature Required." Be sure to include your name and tracking number on the note.
Common Carrier Delivery - Many items on our website are too large and/or heavy to ship via UPS/FedEx/USPS. Truck Delivery is different than standard UPS, FedEx, or US Mail. Once your furniture arrives at the carrier's destination location, the carrier will call you to set up a delivery appointment. Most truck delivery companies offer 4 hours appointment windows. The items will be delivered to the driveway or curb outside of the delivery address provided when you placed the order.
It is the customer's responsibility to transport the items inside your home, however several truck companies offer additional services to help move the items into your house with additional charge. We do not offer this service at this time. When the freight company picks up the items from our distribution center, we will email you the tracking information and you can contact the shipping company directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
Please make sure that you inspect the packages at the time of delivery. If the product is damaged, please write "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of, and your order will be fulfilled as soon as possible.