Occasionally damages occur. We try our best to get every furniture product to our customers free of delivery damages or manufacturer defects. However, only in a perfect world will we be able to be 100% efficient at this.
In the event that your furniture arrives with damages, please note the damage on the delivery driver's receipt and contact us via email with the description of the damage and pictures of the damage merchandise.
Documentation of your complaint must be made to Cheny Furniture within 48 hours. If the damages are not on the driver's receipt or you have not contacted us within 48 hours, we may not be able to assist you with your damage claims.
Cheny Furniture retains the rights to repair damaged furniture, accept return for repair, or replace your item. Whenever possible we will try to repair the item. We can only issue a full refund when we cannot repair the item or exchange it.
Cheny Furniture also expects our customers to accept delivery appointments for repair or replacement of item to promptly complete the process. We go out of our way to take care of all of our customers. However, if we aren't properly notified, it is hard to start the process of filing your damage claim.
When damages occur, contact us within 48 hours. Be sure to give us your name, item number or description, and receipt number. Attach pictures of the damages so that we can quickly resolve the issue for you.